Here you'll find answers to the most frequently asked questions about Shuttle Fly and our airport transfer service.
Simply enter your pickup address, destination, and number of passengers in our booking widget. You will immediately receive a price quote and can book directly online.
We accept credit cards, debit cards, PayPal, and bank transfer. Payment is made securely via our payment partner.
You will receive your booking confirmation immediately by email after completing the booking.
No, normal travel luggage is included in the price. Only special oversized luggage (e.g., surfboards) should be specified when booking.
Yes, small pets in transport boxes are welcome. Please inform us when booking so we can take this into account.
Yes, child seats are available on request. Please specify the number and type (baby seat, child seat, booster) when booking.
Our system automatically monitors your flight and adjusts the pickup time. Delays up to 4 hours are included in the price at no extra cost.
Yes, changes are possible up to 24 hours before the scheduled pickup time. Please contact our customer service.
Free cancellation is possible up to 48 hours before pickup. For later cancellations, cancellation fees apply. Details can be found in our cancellation policy.
No, the price you see when booking is the final price. No hidden costs, no surcharges.
Gratuity is not mandatory but always appreciated if you are satisfied with the service.
You can reach our customer service by email at [email protected] or via our contact form.
Yes, after booking you will receive access to your customer area where you can track your booking status and receive real-time updates.
If you didn't find the answer to your question here, please contact our customer service. We're here to help!